The Bank of England, like other central banks, has traditionally been better at talking to the public than listening to it. However, communication is a two-way street, and our Citizens’ Panels and the survey discussed in this article show how communication can become more meaningful for both us and the public we serve. Since 2018, the Bank of England has hosted Citizens’ Panels across the UK. These provide a platform for broad engagement with the public. Listening to our panellists helps us to understand how major events, such as Covid, affect people financially, and how they think the future will unfold. Citizens’ ... (full story)