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- ybfjax replied Oct 6, 2014
The issue with the leverage not updating instantly is confirmed to be mt4 issue, not on Exness side for now. So perhaps earlier there was an issue with autoupdate on Exness side. But if that is fixed, then MetaQuotes must then allow a terminal to ...
- ybfjax replied Oct 1, 2014
As an addendum to our last reply, we saw that when we upgraded terminals with the auto-update with a server reboot, some of the terminals did not upgrade "fully" and a couple of the terminals were showing massive CPU usage (same indicators), and ...
- ybfjax replied Sep 30, 2014
Always upgrade only one or two terminals until you are confident that the terminal will suit your needs. Then upgrade the rest of the terminals. You have to block WebInstall folder (both ProgramData/MetaQuotes/WebInstall and [windows ...
- ybfjax replied Sep 25, 2014
When Maat was trading with IC-M, the spreads were fantastic as were the fills. I wouldn't get too caught up in the Market Maker thing as in reality, someone must take the other side of your trade. What matters most is immediacy, accurate fills, and ...
- ybfjax replied Sep 10, 2014
The spread on AUDUSD is unusually high....3.5-4.5 pips. Any reason why? It is a major forex pair. Should be 0.5-2.5 ish. The Kiwi (NZDUSD) is about 1.5-3.5...and they are supposed to be less liquid.
- ybfjax replied Sep 10, 2014
- Update with SMS: After requesting the SMS spam filter be lifted, we are now receiving SMS after the first attempt. - Leverage adjusting: We also checked to see if we could change the leverage in the member area and it would update on ...
- ybfjax replied Sep 10, 2014
Is there a legal reason for this? I would think any legitimate business would be welcome.
- ybfjax replied Sep 9, 2014
Is it true that certain countries cannot open a cent account with exness? Someone claiming to be from the UK on a different forum said that he tried to open a cent account at Exness and it was declined. I was unaware of this limitation. Would there ...
- ybfjax replied Sep 9, 2014
It was NOT fixed this weekend; leverage was still at 1:200 (shows as 1:100 in terminal) this monday. But the only way to know this is to see this coming weekend and see if leverage reverts to 1:2000 (shows as 1:1000 in terminal) I will have the ...
- ybfjax replied Sep 6, 2014
I will let my client know. At least you finally recognize that the problem does exist; that's good news . We will see again this sunday when trading resumes if the problem is fixed. If you dont hear back from me, you must assume it is ...
- ybfjax replied Sep 1, 2014
I will have the client send you an email. Another very recent issue is with support emails. Over the last 2 weeks or so, we noticed that support emails that were sent in English were given replies in Thai language: Support/at/exness.com . We never ...
- ybfjax replied Aug 31, 2014
I have contacted the support team. And the leverage not resetting after the weekend problem happened again after the reopen this weekend (still at 1:200 instead of resetting to 1:2000). We'll see if support has a better solution than 'restart ...
- ybfjax replied Aug 27, 2014
Exness Real 1 It looks like they fixed it now. I understand 5 hours prior to Friday close + weekend the leverage is reduced. It is what happens on Sunday market reopen that is the problem. I will be looking over the next couple of weekends (sunday ...
- ybfjax replied Aug 25, 2014
There seems to be a technical glitch with your live accts. Not sure if it is just cent accounts or if all accts are affected by this. Over the weekend it is normal for Exness to reduce leverage to 1:200 five hours prior to the weekend close and over ...
- ybfjax replied Aug 3, 2014
Did anyone else have a problem logging into their live exness acct Sunday evening for the first 2-3 hours? My client's terminals show invalid acct, even though the login credentials did not change over the weekend. We are using mt4 build 670. Other ...
- ybfjax replied Jul 19, 2014
What is the leverage of CFDs (futures) on forex mini accounts. Your specs page do not list all of them url and it does not show the max leverage for each of the contracts. Can you please advice? Also, is each 0.01 tick of the cfd worth $10? What ...
- ybfjax replied Jul 5, 2014
What you say is correct. And the majority of brokers looking to keep the so-called "5 daily bars" within their platform will continuously roll backwards (GMT+3)/ and forward (GMT+2). So to the end user, the trading day always starts @ 00:00:00 ...
- ybfjax replied Jul 3, 2014
Basically [scam] brokers have gotten less obvious about using plugin. It is true that every broker 'deals' at some point, but it is how they deal that made the virtual dealer plugin such a negative PR nightmare. If you have a bonafide automated ...
- ybfjax replied Jun 26, 2014
The client agreement and/or general business terms pdfs do not mention the 3 hours after market opens. You should add this to the pdf. Also, the text above is a bit confusing. Why not just say "...1:200 leverage 5 hours before market close AND 3 ...
- ybfjax replied Jun 24, 2014
so is the leverage reduced to 1:200 for 3 hours after the market is open on Sunday? - I am aware of the 5 hour before close rule on friday of 1:200 leverage reduction. The sunday one is interesting. can someone please confirm that there is a rule ...